Management

To date, no industry standards have been set to clearly define the management role of dedicated server providers. What this means is that each provider will use industry standard terms, but each provider will define them differently. For some dedicated server providers, fully managed is defined as having a web based control panel while other providers define it as having dedicated system engineers readily available to handle all server and network related functions of the dedicated server provider.

Server management can include some or all of the following:

• Operating system updates
• Application updates
• Server monitoring
• SNMP hardware monitoring
• Application monitoring
• Application management
• Technical support
• Firewall services
• Antivirus updates
• Security audits
• DDoS protection and mitigation
• Intrusion detection
• Backups and restoration
• Disaster recovery
• DNS hosting service
• Load balancing
• Database administration
• Performance tuning
• Software installation and configuration
• User management
• Programming consultation

Dedicated hosting server providers define their level of management based on the services they provide. In comparison, fully managed could equal self managed from provider to provider.

Administrative maintenance of the operating system, often including upgrades, security patches, and sometimes even daemon updates are included. Differing levels of management may include adding users, domains, daemon configuration, or even custom programming.

Dedicated server hosting providers may provide the following types of server managed support:

• Fully Managed - Includes monitoring, software updates, reboots, security patches and operating system upgrades. Customers are completely hands-off.
• Managed - Includes medium level of management, monitoring, updates, and a limited amount of support. Customers may perform specific tasks.
• Self Managed - Includes regular monitoring and some maintenance. Customers provide most operations and tasks on dedicated server.
• Unmanaged - Little to no involvement from service provider . Customers provide all maintenance, upgrades, patches, and security.